7. COLLECTIONS & FEES
If any amount owed under this agreement is not paid when due, you authorize us to charge the card on file.
If the balance remains unpaid and is sent to a collections agency, you are responsible for all collection costs, including agency fees, legal fees, and any additional expenses incurred to recover the debt.
This responsibility applies regardless of your payment method (cash or card).
By signing this contract, you agree to pay any additional fees owed.
Group rentals: All members of the group are considered jointly responsible. If another person in your group fails to pay for damages, fines, or other costs, you may be held liable for the unpaid amount.
8. FUEL POLICY
Return the vehicle with a full gas tank.
If not, there is a 315 MXN charge plus the cost of the missing fuel.
Document fuel level with a photo at pick-up.
9. DAMAGES
Renter pays for all damages they cause when not covered by insurance, plus any deductible costs or insurance claim costs.
Vehicle condition: Renter agrees the vehicle is in good condition at pick-up. Photos and videos will be taken as proof.
Loss of use: 400 MXN per day until the vehicle is repaired and back in rental condition (up to 10 days), excluding paid rental days.
Total liability cap: Up to $1,900 USD for lost/stolen bikes or totaled bikes. Included in this amount: replacement bike, insurance policy, circulation card, license plate, and helmets.
Charges for lost or broken items:
Missing helmet or helmet clip: 600 MXN.
Missing or broken phone holder: 400 MXN.
Missing AirTag: 800 MXN.
Missing license plate or circulation card: 6,000 MXN.
Cleaning fee: 250 MXN if the vehicle is returned with food, sand, garbage, or mud.
10. FINES & TOWING
Police fines: Renter is responsible for any ticket (e.g., faulty lights — check all lights and functions before riding).
Fines/towing: Fines or tows for non-compliance are 100% the renter’s responsibility.
Towing costs: If the vehicle is towed, the renter must pay all fines/fees (up to 5,000 MXN).
Tow retrieval service: 4,000 MXN (optional & in addition to towing fees).
11. NEGLIGENCE
If the renter fails to notify the company of damages, abandons the vehicle (e.g., leaves it at a hotel or other location without prior approval), or fails to properly return the vehicle, a minimum negligence fee of $150 USD will be charged.
This fee is in addition to repair costs and covers administrative time, loss of rental income, and breach of the rental terms.
12. ACCIDENT & INSURANCE PROTOCOLS
In the event of an accident, the renter must follow all accident and insurance protocols provided by the company.
Failure to comply with these protocols will result in the renter being fully responsible for all repair costs, regardless of insurance coverage.
13. DEPOSIT & CREDIT CARD POLICY
To avoid leaving a passport or cash deposit, you must provide a valid credit card (Visa or MasterCard only) that can be charged.
A $0.50 authorization charge will be made to put your card on file.
Debit cards, prepaid cards, Revolut, Wise cards, or maxed-out credit cards are not accepted.
We may perform additional test charges at any time to ensure the card is valid and not maxed out.
If you do not have an acceptable credit card, you can still rent by providing either:
Your passport (held securely until return), or
A $250 USD cash deposit, refundable upon safe return of the vehicle.
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